Shipping and delivery

Introduction
Retal Perfumes and Cosmetics intends to provide excellent delivery service to its customers in Jordan and the Gulf countries. We always strive to achieve the highest level of customer satisfaction by providing an easy and convenient online shopping experience. This policy aims to clarify the procedures and standards we follow to execute the delivery service.

Delivery Areas
We offer delivery service to our customers in all regions of Jordan and the Gulf countries.

Delivery Charges
We provide free delivery in Jordan for orders exceeding 30 Jordanian Dinars. As for the Gulf countries, the order value must exceed 75 Jordanian Dinars to qualify for free shipping. For orders that do not meet these conditions, delivery charges will be applied based on the region, weight, and size.

Delivery Times
We will deliver orders as soon as possible after order confirmation. The delivery time depends on the region, the expected preparation time, and the timing specified when placing the order.

Email Notifications
Upon order confirmation, we will send detailed email notifications to the customer's email address, including:

  • Order Confirmation: Contains a summarized order information and invoice details.
  • Order Status Updates: We will send frequent updates about the shipment status, including updates on the expected arrival.
  • Receipt Confirmation: Once the shipment is successfully delivered, we will send a notification to the customer to confirm receipt of the order.


Safe Delivery
We ensure that products reach the customer in excellent and safe condition without any damage or loss. Products are handled with care and professionalism during the delivery process.

Product Returns
In case of any issues with the order or the item needs to be returned, please contact customer service as soon as possible to arrange for product return, refund, or replacement. Please refer to our return policy.

We always strive to improve our service and better meet the needs of our customers. If you need more information or have any inquiries, please feel free to contact us.